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| Dear
Sirs; |
| I
am writing to thank your entire staff
for going "beyond the call of
duty." Briefly, we
scheduled to have Steamagic clean the
carpets in a house we were
purchasing. We wanted to have
the carpets cleaned before we moved
in, so we scheduled you a few days
after our anticipated closing
date. The people we were
purchasing the house from ran into
some problems on their end and asked
us to delay the closing a week.
We complied and you readily agreed to
change our appointment to the day
after our closing.
Unfortunately
our sellers did not hold up their end
of the deal and rather then be out of
the house by noon the day of the
closing, they finally left late that
evening. This required us to
reschedule the cleaning crew to the
next morning bumping you until later
that morning
three
times we asked you to reschedule, the
last time less than 24 hours prior to
your anticipated arrival. Your
staff could not have been nicer to
what must have seemed like the most
obnoxious customer ever! In the
midst of such a nightmare, I've spared
you all of the problems with our
sellers prior to this it was so
comforting to receive your cooperation
and patience. We are customers
for life now and will spread the news
to every neighbor and friend we can
think of! Customer service is so
often an intangible asset but clearly
here it was good business on your
part.
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| Our
sincerest thanks, |
| Holly
J. Fraleigh |
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May 2,
2001
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| STEAMAGIC
Carpet Care |
| 10441
West 163rd Place |
| Orland
Park, IL 60467 |
In the past 3 weeks I have
had your company out to my house twice for
two different projects. During the 17
years that I have been in this home, I have
had my carpets cleaned many times.
However, never to the degree that I've
experienced from STEAMAGIC!
Yes, you heard right, my
carpets are 17 years old and we were
seriously considering replacing them.
But not now! Your guys literally put
new life into our carpets. They look
absolutely awesome!
I would also like to
commend both crews, Bob M. & Dan B. on
the first visit, and Dean & Mike on the
second. They were extremely thorough
and professional. Not only will I use
you again, I will recommend STEAMAGIC to
anyone who needs carpet "revival!"
| Again,
thank you for an exceptional
experience. |
| Very
truly yours, |
|
| Jim
Sitter, Aurora, IL |
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| July 18, 2000
To Whom It May Concern:
This morning, your team
arrived to clean the carpet in the downstairs of my house. I just
want you to know what a beautiful job they did - and so quickly! I
was very pleased with the results, with their promptness in coming and
in the speed with which they worked. You are to commended for
having such a professional and efficient staff.
Usually, people write when
they are dissatisfied. I thought I ought to send a note of
gratitude because I am satisfied. Though I did not get their
names, I've forgotten them, but please tell them how pleased I
was. Thank you.
With cordial best wishes and
with a plea and a promise of mutual prayers always, I remain
Sincerely yours in the Sacred Heart,
| Most Reverend Roger L. Kaffer |
| Auxiliary Bishop of Joliet |
| Diocese of Joliet |
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| June 17, 1982
To Company Manager:
We have been customers of Steamagic
for several years but have never had more courteous, efficient and
excellent work done as yesterday. The two gentlemen are a credit
to your company (and made us wish we could have the rugs cleaned more
often).
Joe Guga and Joe Schifano were
pleasant, considerate and good workers. In addition, Mr. Guga
noticed my music on the piano. I am a musician and singer and
asked him to play for me. He helped me with a song I am learning
for a wedding. Both of us were completely amazed at his beautiful
talent for singing and playing the piano! (We were fortunate it
was their last stop so the few extra minutes were not so crucial.)
Joe Schifano promised to come back in
the morning since the scotch guard had run out and he was promptly back
at 8:00 am today to quickly finish.
We were very well pleased with the
work, the rugs look so nice now. We'll be sure to recommend your
company to friends and relatives. The two gentlemen who came here
are good public relations men for your firm.
Sincerely,
Andy & Jeanette Cira, Evergreen
Park, IL
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| 1978
Dear Mr. Markus,
This is just a short note to let you
know how pleased I am with the service I received in dealing with your
company.
From the minute I called and got Donna
on the telephone who was most pleasant and helpful, to John and Mike who
were here on time (10 minutes early), they were also most pleasant and
courteous.
Thank you for the wonderful service I
received. I will tell others of your wonderful employees and
service.
Thank you,
Vera Swanson
Oak Lawn, IL
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| June 29, 1980
Sir,
My husband and I would like to let
you know how happy we are with your service. the gentlemen that
came to our home were courteous and really knew what they were
doing. Our carpeting looks as good as new and we will recommend
your company to our friends. You have a very good team of employees,
if they're anything like our servicemen. We look foreword to doing
business with your company.
Sincerely,
Marianne Ward
P.S. Donna who took our order was
extremely courteous and informative, it is a pleasure to do business
with people of their caliber.
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| July 10, 1997
Gentleman:
Yesterday Dean and Jason from your Schaumburg location
cleaned my carpeting and sofa. they did a wonderful job.
Both my husband and I are very pleased with the results. They
deserve our compliments.
They were prompt, courteous, and efficient. My
carpeting and sofa look like new. I will definitely use your
service again.
Sincerely,
Linda Sosnowski, Mt. Prospect, IL
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Testimonials